Update: I am now completely satisfied with Longview Tire and Auto. After speaking with Roy, the owner, and realizing there were a few miscommunications as to the scope of work that needed to be done, and what actually got done, he reconciled the mistake by personally working on my truck. He conveyed to me, just by his actions and our conversation, that he does genuinely care about a job well done and satisfied customers. Thank you Roy. You probably aren't going to get what you paid for. We paid for a full front end rebuild and was reassured many times that everything was going to be replaced. Got the truck back $2900.00 later and realized they left the old tie rods inner and outer on both sides, bushings were old and cracked, yet I had I new cv axle that they swore I needed. Less than a month later I brought it back in due to noise and brakes squeaking they told me then that I had 2 bad tie rods. I debated why they didnt replace them on the rebuild. And ended up still paying for a new one for them to install one. Left there with squeaky brakes and decided I will not go back. When I brought my truck to another shop I had my brakes fully re done for less than half of what they quoted me. But before they could work on my truck I had to return to Longview auto and tires to get my lug key that one of their mechanics had in his box. Also the shop that did my brakes would not put my lug covers back on because they found they were broken from being tightened the last times my tires were off. The last place that took my tires off was Longview auto and tires. Very very disappointed.
Thank you Lara for allowing us to earn back your trust. We look forward to servicing your vehicles in the future. Lara, I would like to apologize for your negative experience. We're normally known for our exceptional service to the customer, and I regret we missed the mark. I would greatly appreciate the opportunity to discuss this further with you; please call (360)425-3933 and ask for me (Roy) the owner. I look forward to speaking with you and working towards earning back your business.
- Longview Auto & Tire